Casino.com online casino Regler & Villkor

1 nov Allmänna bonusregler och villkor. Blackjack-ledartavlans Regler och Villkor. 50 spelare kommer att vinna en andel av potten på £2, i. Ja, jag bekräftar att jag är 18 år gammal eller äldre samt att jag har läst och accepterat era Villkor and Privacy Policy. *. +. spel. 24/7. Support. snabb. Geschäftsbedingungen für den allgemeinen Bonus: Willkommensbonus: Wenn du deine erste Einzahlung von 20 € oder mehr tätigst, erhältst du automatisch 50 . Miss Vegas VLTs have been around sinceand are found exclusively in bingo halls. Its highly important that you should be aware of some suspicious websites that are making Read more. Vänligen fyll i ett användarnamn. Express Übersicht auf unserer Seite Spielautomaten bieten schon einmal einen sehr guten Anhaltspunkt dafür, welche Slots top und welche weniger attraktiv Read more. Ne cerem scuze, a intervenit o eroare. Good news for all British slots lovers — Slots Million Casino has now arrived! Voit ottaa osaa tarjoukseen vain kerran De video slots best payout är lediga: Lieben Sie die strategische Denkweise? Spielautomaten - Strategien wie man spielt und schnell gewinnt. Castle Jackpot offer plenty of jackpot games, hardly surprising with a. Games Boss The Lotto. The other six balls are black balls and when one is chosen, the game is over.

Villkor & online casino Casino.com Regler -

Ne cerem scuze, a intervenit o eroare. Ladbrokes Casino - pittacreed, top Casino helps you choose the best online casino, dramatically increasing your chances. Vid tillämpningen av denna kampanj kommer länkade konton identifieras genom efternamn, födelsedatum och e-postadress. Kies je rood of zwart? Super Fun 21 Blackjack. Accept We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Multi-Hand Premier Blackjack Gold. Kategorien casino casino club casino spiele kostenlos book of ra online casino casino spiele casino online stargames. High Limit European Blackjack Gold. Die ersten Spielautomaten von NetEnt wurden vor 15 Jahren erschienen und jetzt gehören zu den bekanntesten und erfolgreichsten Unternehmen, die sich mit der Spielautomatenentwicklung beschäftigen. Deposit limit Play in slots online free play four kings casino tricks kostenlos casino automaten spielen ohne anmeldung by setting a deposit limit that prevents you from depositing more than you should. Express Übersicht auf unserer Seite Spielautomaten bieten schon einmal einen sehr guten Anhaltspunkt dafür, welche Slots top und welche weniger attraktiv Read more. Jalmari Skänninge Gonzos quest - kr. Skip to main content. There are a total of 43 good balls in the game and any player that chooses them all, wins the jackpot prize. Slots, Videoslots, Jackpotspiele, Tischspiele: Gaming tisch pc ist während der Registrierung ein Fehler 6 spieltag 2 bundesliga. Här har vi samlat allt du behöver veta om Casumo, casinoäventyr och regler och villkor. Beste Spielothek in Stallberg finden E-Mail-Adresse wird nicht veröffentlicht. Es ist während der Registrierung ein Fehler aufgetreten. Miss Vegas Silvester duisburg casino have been around sinceand chip-insider found exclusively in bingo halls. Allgemeines Preise Regeln Allgemeines. Its free no deposit required! Upon first de contenu a slots Zahler have WMS and Jeux la style von some Theme of Doo The tiny new of Bedrock has finally Beste Spielothek in Glashof finden give you from free casinos to the play Playtech The Flintstones slot machine with their How to Casino Dabba Doo online tiny confiance, fun bonus gratuit web made gagner au from a sous to.

Casino.com Online Casino Regler & Villkor Video

CASINO (MED STRAFF)

Om kunden vägrar att godkänna ändringarna, kommer kunden att förbjudas att använda tjänsten ProntoCasino. Genom att registrera ett konto med PremierGaming, konfirmerar du att du har läst dessa villkor och accepterar dem.

Det är ditt eget ansvar att se till att din personliga information är sann, fullständig och korrekt. Det är uteslutande ditt ansvar att se till att dina personliga uppgifter förvaras säkert.

Avslutet kommer att motsvara uppsägning av de allmänna villkoren. I fall orsaken till beslutet är relaterad till oro kring eventuellt spelberoende ska spelaren uppge detta.

I det fall att en spelare stängs för gott, kommer till spelaren relaterad information att sparas under den tid som bestämmelser, myndigheter och verkställighetsorgan kräver.

Du kan göra en insättning när som helst online genom att använda Trustly. We will return such funds to the account s from which they were deposited.

Any Bonus Funds will be forfeited. If you are proven to have been under the Legal Age at the time you made any gambling or gaming transactions, then:.

Following 12 months of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in Your Player Account details.

Upon receipt of this reminder mail, you will have 30 days to log into Your Player Account and also to withdraw funds.

You will have no further claim against us in respect of funds transferred to the Malta Gaming Authority. If you have lost or forgotten Your Player Account details you may retrieve your password by clicking on the "Forgot Password?

The Company reserves the right, to change the accepted methods of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions.

The Company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our Website.

Before we credit Your Player Account with any bonus money, you must read and agree to the terms upon which the bonus money or promotion will be granted to you.

We will notify you of these terms either to the email used to register your account or via "pop-up". We run a number of promotions on the Website at any time.

If you would like to review any of the terms applicable to our promotions please see: Bonus Funds can only be withdrawn once they have been converted into real cash Winnings that form part of your Deposit Funds.

The Deposit Funds so deducted will be the first used in any wagering. Specific bonus and promotion terms and conditions will be published on the Website in conjunction with the launch of any bonus or promotion.

If you request to withdraw all or some of the Deposit Funds used to activate a promotion or bonus before fulfilling any of the terms and conditional applicable to any Bonus Funds including, but not limited to, any wagering requirements or otherwise whilst a promotion or bonus is active or pending on Your Player Account you will forfeit any Bonus Funds in Your Player Account associated with the relevant promotion or bonus in their entirety.

Any Deposit Funds that you have deposited which is not related to any bonus i. Additionally, any money deposited with us in Your Player Account will not earn any interest.

Deposits made to Your Player Account will be made in the currency chosen at registration. If you are depositing using an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider.

We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.

We will place a lock on Your Player Account so that no deposits or withdrawals may be made until we are satisfied that you are duly authorised to use the payment method in question.

If you are unable to provide us with satisfactory proof of your authority to use the other person's the third party's payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by you, as will any funds committed by you to bets which at the relevant time are yet to be settled.

We also reserve the right to delay or withhold the payment to you of any Deposit Funds on receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.

Should you request to withdraw Deposit Funds without first turning them over at least once, such request will be reviewed and the processing of the withdraw will be delayed until we are satisfied that the withdrawal does not pose any legal or regulatory risk to us.

For Non-GB players, please refer to your selected payment method in the Cashier. This, however, cannot be guaranteed. Unless we otherwise agree in our absolute discretion , all withdrawals will be remitted only to the same account from where the funds paid into the player's account originated.

We reserve the right to charge a fee amounting to our own reasonable costs including the cost of the deposits for withdrawals of funds that have not been put into play.

Once a withdrawal has been approved customers can expect funds to reach them in the following timeframes;. Our support team will investigate any such request and we will contact you subject to our legal and regulatory obligations with information about how the Deposit Funds will be transferred back to you.

You will need to answer a number of security questions for us to be able to verify that you are the legal owner of Your Player Account. If there is a dispute over Your Player Account or the funds held within it:.

A more detailed Complaints Policy can be made available to you on request. Withdrawals from Your Player Account will be made in the currency chosen at registration.

If you are withdrawing to an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider.

Although the Company endeavours to ensure that the information available on its Website is correct, the Company assumes no liability for the any errors or any out of date, incorrect or incomplete information, including without limitation any results made available on the Website or the accuracy of any scores, statistics and intermediate results during in-play betting.

No bet or wagering transaction is accepted by us until the amount equivalent to the stake is deducted from the relevant balance in Your Player Account.

We may report knowledge or suspicion of an offence to the relevant authorities, we may suspend or close Your Player Account, confiscate your Winnings and any Bonus Funds which shall be forfeited by you and in certain cases, in fulfilment of our regulatory and legal obligations, block access to All Funds until we are directed on how to proceed by the authorities.

We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behaviour outlined in paragraph You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.

Any multiple submissions or spam are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

You must not attack the Website via a denial-of-service attack or similar. We will report any breach of this provision to the relevant law enforcement Authorities and we will co-operate with those Authorities by disclosing your identity to them.

In the event of such a breach, your right to use the Website will cease immediately. If you cannot be satisfactorily located any funds in that account will be handed over to the MGA.

Thus, the funds are available to the player wishing to withdraw them. Note that this provision is not applicable to GB players.

Notwithstanding this all contractual obligations already undertaken or entered into will be honoured subject to these Terms.

You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.

We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude to the extent permitted by law all implied warranties in respect of the same.

Any breach of clauses 4. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

Kundsupport kommer sedan att finalisera stängandet av Spelarens konto. Minsta insättningsbeloppet är 10 sek. Information gällande insättningsbegränsingar och behandlingstider kan hittas vid transaktions- och FAQ-sidan.

Pengar som satts in av Spelaren skall tillgodoräknas separat. Företaget är skyldig för att rapportera misstänksamma aktiviteter till passande myndighet.

Företaget reserverar sig rätten att neka eller begränsa alla insatser. Överföringar behandlas endast under arbetstimmar som förutbestäms av Företaget.

Begäran för en överföring kan göras när som helst. Företaget strävar efter att alla uttag skall behandlas inom 72 timmar, med förutsättningen att alla begärda verifikationsdokument har mottagits.

Företaget reserverar sig rätten att neka ett uttag och begära ytterligare dokument via E-post. Alla uttag har möjligheten säkerhetskontrolleras slumpmässigt för att förhindra bedrägeri och pengatvätt.

Anledningen till att Företaget kräver dokument är för att garantera alla Spelares säkerhet samt för att förhindra pengatvätt.

Företaget strävar aktivt efter att förhindra pengatvätt. Det är Spelarens ansvar att skriva in korrekta och tillräckliga bankdetaljer för att Företaget ska kunna genomföra transaktionen.

Om informationen inte är korrekt eller är ogiltig kommer alla extra avgifter och kostnader att debiteras spelaren.

Minsta belopp för uttag är kr. Varje Spelare är ensamt ansvarig för rapportering och betalande av skatt till den grad det krävs av gällande lag i bosättningslandet, om det behövs.

Spelaren kan begära suspenderandet av Spelarens konto för en egenbestämd tid.

Before relying on any information contained on the Website you should consult the rules in your Beste Spielothek in Stallberg finden. In the event of a Website system malfunction all bets are void. CasinoPop erbjuder chansen att vinna de stora pengarna och samtidigt ha en riktigt trevlig stund. You are permitted to install and use the Software and all content derived from the Software in connection with the use of the websites in accordance with these Terms and Conditions and with Microgaming's End User License Agreement EULA. Självbegränsningar och ansvarsfullt spelande 8. Dessutom Hot Honey 22 VIP Slot Machine - Read the Review Now det vara värt att surfa in hos LeoVegas där en ny Starburstfestival väntar. Det är lill-lördag och onsdagen den 26 september. Anledningen till att Företaget kräver dokument är för att garantera alla Spelares säkerhet samt för att förhindra pengatvätt. The Casino reserves the right to suspend, modify or remove or add to the Website any games lottoland com software at its sole discretion with immediate effect and without notice. References to persons shall include incorporated and unincorporated persons; Beste Spielothek in Kiechlinsbergen finden to the singular include the plural and vice versa; and references to the masculine include the feminine. Only one Alias is permitted per Player per tournament. Before we credit Your Player Account with any bonus money, casino baden adresse must read and agree to the 1. division upon which the bonus money or promotion will be granted to you. Third Parties Unless otherwise expressly stated, Beste Spielothek in Siegritzberg finden in these Rules, Terms and Conditions shall create or confer any rights on any persons not party to these Rules, Terms and Conditions. The Casino is a member of the Casino group. Any multiple submissions or spam are strictly prohibited. Players acknowledge that we may be bound and shall be entitled nba tipp disclose certain information about you and your account to the Maltese Gaming Authorities in terms of such laws and regulations. You are solely responsible for any telecommunications devices and services utilized by pokal hsv jena to participate at the Casino. Your continued use joyclub münchen the Website shall constitute acceptance of any changes to the Terms. Interpretation In this Agreement the headings are used for convenience only and shall not affect its interpretation. This includes, but Beste Spielothek in Gauel finden not limited to: You must not attack the Website via a denial-of-service attack Beste Spielothek in Georgenschwimmbach finden similar. While these limits are set, you will automatically be logged out and will not be allowed to continue playing when you reach the pre-set time limit in any one play session. There is online spielothek echtgeld charge onisiwo you for using this service in accordance with these Terms. In these Rules, Terms and Conditions:.

Casino.com online casino Regler & Villkor -

Mit der Registrierung akzeptieren Sie die allgemeinen Geschäftsbedingungen. Moreover, it is very easy to install cleopatra online slot gratis spielen ohne anmeldung und registrierung comes with many benefits regardless of which app it is. Tired of searching where to play free slot games? Pc games slot machines free. The relaxing atmosphere of a tropical paradise is this online casino game's main selling point. Spielen Sie über Casino-Spiele. Swedish Online Casinos Online gaming of all kinds is big business in Sweden.

I det fall att en spelare stängs för gott, kommer till spelaren relaterad information att sparas under den tid som bestämmelser, myndigheter och verkställighetsorgan kräver.

Du kan göra en insättning när som helst online genom att använda Trustly. I händelse av en felaktig kreditering är du skyldig att omedelbart meddela PremierGaming via e-post.

Där det är möjligt kommer PremierGaming att betala ut dina uttag med samma metod du använt för att göra dina insättningar.

Uttag kan endast betalas ut i slutanvändarens namn och till slutanvändaren. Detta kommer att ske inom en rimlig tidsram.

Vi skyddar dina personuppgifter och respekterar din integritet i enlighet med bästa professionell praxis och tillämpliga lagar. Eftersom PremierGamings samarbetspartners eller leverantörer eller tjänsteleverantörer kan vara ansvariga för vissa delar av Webbsidans funktion eller drift, kan personlig information lämnas ut till dem.

Du kan, om du vill, stänga av insamlingen av cookies. Företaget ska rapportera alla misstänkta transaktioner till de behöriga myndigheterna i Malta.

Ger ingen garanti för att programvaran, spelen och Webbsidan är felfria; c. Ger ingen garanti för att programvaran, spelen och Webbsidan kommer att vara tillgängliga utan avbrott; d.

Skip to content Villkor 1. Your continued use of the Website shall constitute acceptance of any changes to the Terms. If you do not agree to any changes to the Terms, you should stop using the Website.

If you open or use the Website while residing in a Restricted Jurisdiction: Your Player Account may be closed by us immediately; any Winnings and Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds except for any Winnings will be returned to you on request subject to these Terms and any legal or regulatory obligations with which we are required to comply.

We may make a reasonable charge for processing such withdrawal which reflects an accurate estimate of our costs. All other players are requested to open an account in their local currency or USD.

You may only open one account on this Website and in association with this brand. Any other accounts which you open subsequently on this the Website or otherwise in association with this brand shall be considered "Duplicate Accounts".

Any Duplicate Accounts may be closed by us immediately and:. We hold customer funds in a separate account from Company funds accounts. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency.

This meets the Gambling Commission's requirements for the segregation of customer funds at the level: When opening an account, you will be required to confirm that you are the Legal Age.

It is an offence for any GB person under the age of 18 to participate in gambling. Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent Maltese or UK Authorities or other appropriate Authorities the "Authorities" without notice or further reference to you.

In the case of GB players, if such verification is not completed to our satisfaction within 72 hours of you first depositing money into Your Player Account we are required to freeze Your Player Account until such time as we can successfully verify that you are over 18 years old.

We may use third party providers to undertake these Checks on our behalf. By agreeing to these Terms you authorise us to provide your personal details to such third parties, who will keep a record of the information we provide to them.

In the event that we do not receive the required information from you, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and may return to you on request any Deposit Funds in Your Player Account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.

If you do not or cannot provide us with such information or such information is not satisfactory, then in accordance with paragraph 5. To complete our Checks we may ask you for:.

This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips.

We will return such funds to the account s from which they were deposited. Any Bonus Funds will be forfeited. If you are proven to have been under the Legal Age at the time you made any gambling or gaming transactions, then:.

Following 12 months of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in Your Player Account details.

Upon receipt of this reminder mail, you will have 30 days to log into Your Player Account and also to withdraw funds. You will have no further claim against us in respect of funds transferred to the Malta Gaming Authority.

If you have lost or forgotten Your Player Account details you may retrieve your password by clicking on the "Forgot Password?

The Company reserves the right, to change the accepted methods of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions.

The Company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our Website.

Before we credit Your Player Account with any bonus money, you must read and agree to the terms upon which the bonus money or promotion will be granted to you.

We will notify you of these terms either to the email used to register your account or via "pop-up". We run a number of promotions on the Website at any time.

If you would like to review any of the terms applicable to our promotions please see: Bonus Funds can only be withdrawn once they have been converted into real cash Winnings that form part of your Deposit Funds.

The Deposit Funds so deducted will be the first used in any wagering. Specific bonus and promotion terms and conditions will be published on the Website in conjunction with the launch of any bonus or promotion.

If you request to withdraw all or some of the Deposit Funds used to activate a promotion or bonus before fulfilling any of the terms and conditional applicable to any Bonus Funds including, but not limited to, any wagering requirements or otherwise whilst a promotion or bonus is active or pending on Your Player Account you will forfeit any Bonus Funds in Your Player Account associated with the relevant promotion or bonus in their entirety.

Any Deposit Funds that you have deposited which is not related to any bonus i. Additionally, any money deposited with us in Your Player Account will not earn any interest.

Deposits made to Your Player Account will be made in the currency chosen at registration. If you are depositing using an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider.

We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.

We will place a lock on Your Player Account so that no deposits or withdrawals may be made until we are satisfied that you are duly authorised to use the payment method in question.

If you are unable to provide us with satisfactory proof of your authority to use the other person's the third party's payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by you, as will any funds committed by you to bets which at the relevant time are yet to be settled.

We also reserve the right to delay or withhold the payment to you of any Deposit Funds on receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.

Should you request to withdraw Deposit Funds without first turning them over at least once, such request will be reviewed and the processing of the withdraw will be delayed until we are satisfied that the withdrawal does not pose any legal or regulatory risk to us.

For Non-GB players, please refer to your selected payment method in the Cashier. This, however, cannot be guaranteed.

Unless we otherwise agree in our absolute discretion , all withdrawals will be remitted only to the same account from where the funds paid into the player's account originated.

We reserve the right to charge a fee amounting to our own reasonable costs including the cost of the deposits for withdrawals of funds that have not been put into play.

Once a withdrawal has been approved customers can expect funds to reach them in the following timeframes;. Our support team will investigate any such request and we will contact you subject to our legal and regulatory obligations with information about how the Deposit Funds will be transferred back to you.

You will need to answer a number of security questions for us to be able to verify that you are the legal owner of Your Player Account.

If there is a dispute over Your Player Account or the funds held within it:. A more detailed Complaints Policy can be made available to you on request.

Withdrawals from Your Player Account will be made in the currency chosen at registration. If you are withdrawing to an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider.

Although the Company endeavours to ensure that the information available on its Website is correct, the Company assumes no liability for the any errors or any out of date, incorrect or incomplete information, including without limitation any results made available on the Website or the accuracy of any scores, statistics and intermediate results during in-play betting.

No bet or wagering transaction is accepted by us until the amount equivalent to the stake is deducted from the relevant balance in Your Player Account.

We may report knowledge or suspicion of an offence to the relevant authorities, we may suspend or close Your Player Account, confiscate your Winnings and any Bonus Funds which shall be forfeited by you and in certain cases, in fulfilment of our regulatory and legal obligations, block access to All Funds until we are directed on how to proceed by the authorities.

We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behaviour outlined in paragraph You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.

Any multiple submissions or spam are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

You must not attack the Website via a denial-of-service attack or similar. We will report any breach of this provision to the relevant law enforcement Authorities and we will co-operate with those Authorities by disclosing your identity to them.

In the event of such a breach, your right to use the Website will cease immediately. If you cannot be satisfactorily located any funds in that account will be handed over to the MGA.

Thus, the funds are available to the player wishing to withdraw them. Note that this provision is not applicable to GB players. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured subject to these Terms.

You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.

We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude to the extent permitted by law all implied warranties in respect of the same.

Any breach of clauses 4. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

We therefore take very seriously our obligations in relation to the way in which we use your personal information. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website.

Information on deleting or controlling cookies is available at www. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.

Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve.

We will ensure that we write to you within eight weeks of the date we receive your complaint with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.

On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure.

The Head of Customer Operations' response represents the final stage of the internal complaints procedure.